Refund policy

Effective Date: January 10, 2025

At Jerry Smoke & Vape, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below for guidance on how to proceed.

Eligibility for Returns

  1. Timeframe:

    • Returns are accepted within 14 days of the delivery date.

  2. Condition of Products:

    • Items must be unused, unopened, and in their original packaging.
    • Any product that has been opened, used, or damaged by the customer will not be eligible for a return.

  3. Non-Returnable Items:

    • Due to the nature of our products, the following items cannot be returned:
      • E-liquids and vape juices
      • Consumable items (e.g., coils, pods, or batteries)
      • Clearance or final sale items
      • Items marked as non-returnable at the time of purchase

Return Process

  1. Contact Us:

    • Email us at support@jerryssmokeandvape.ca or call [insert phone number] to initiate the return process.
    • Include your order number, product details, and reason for return.

  2. Shipping Instructions:

    • If your return is approved, we will provide instructions on how to ship the item back.
    • Customers are responsible for return shipping costs unless the product was defective or an error occurred on our part.

  3. Inspection and Approval:

    • Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.
    • We will notify you of the approval or rejection of your return within 3-5 business days.

Refund Policy

  1. Approved Refunds:

    • If your return is approved, a refund will be processed to your original method of payment.
    • Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.

  2. Partial Refunds:

    • Partial refunds may be granted in cases where the returned item shows signs of use, missing components, or does not meet our full eligibility criteria.

  3. Shipping Fees:

    • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

Exchanges

  • We currently do not offer exchanges. If you wish to replace an item, you may return the eligible product for a refund and place a new order.

Damaged or Defective Products

  • If you receive a damaged or defective product, contact us within 48 hours of receiving the item.
  • Provide clear photos of the damage or defect along with your order details.
  • We will provide a replacement or issue a full refund, including shipping costs, for verified claims.

Contact Us

For any questions or assistance with your return or refund, please reach out:

We are committed to resolving your concerns quickly and fairly. Thank you for choosing Jerry Smoke & Vape