Shipping policy

Effective Date: January 10, 2025

At Jerry Smoke & Vape, we strive to deliver your orders quickly and securely. Please review our shipping policy below for details on how we handle shipping and delivery.

Processing Times

  • Order Processing:

    • Orders are processed within 1-3 business days after payment is confirmed.
    • Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation:

    • Once your order is processed, you will receive a confirmation email with your order details and tracking information (if applicable).

Shipping Rates & Delivery Times

  • Standard Shipping:

    • Delivery within 5-7 business days after processing.
    • Shipping rates vary based on your location and the total weight of your order.

  • Expedited Shipping (if available):

    • Delivery within 2-3 business days after processing.
    • Additional charges apply for expedited shipping.

  • Free Shipping:

    • Free shipping is available for orders over [insert amount, e.g., $100], within eligible regions.

Shipping Carriers

We partner with reliable carriers, including:

  • Canada Post
  • UPS
  • FedEx
  • DHL

The carrier will be selected based on the shipping option you choose and your delivery location.

Shipping Restrictions

  1. Age-Restricted Products:

    • Some products (e.g., vape devices, e-liquids) may require proof of age upon delivery.
    • The carrier may request valid government-issued identification to verify you are of legal age.

  2. Delivery Areas:

    • We ship to addresses within Canada and select international locations.
    • Please note that some regions or countries may have restrictions on vape products. It is the buyer’s responsibility to ensure compliance with local laws.

  3. P.O. Boxes and APO/FPO Addresses:

    • Orders shipped to P.O. Boxes or APO/FPO addresses may take longer to arrive.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Use the provided tracking link to monitor your order’s progress.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address or refusal to accept delivery, you will be responsible for additional shipping charges to resend the package.

Lost or Damaged Packages

  • We are not responsible for lost or damaged packages during transit. However, we will assist you in filing a claim with the carrier.
  • For damaged deliveries, please contact us within 48 hours and provide photos of the package and contents.

International Shipping

  1. Customs and Duties:

    • For orders shipped outside of Canada, customs duties, taxes, and fees may apply.
    • These charges are the responsibility of the customer.

  2. Shipping Times:

    • International delivery times vary by location and carrier. Please allow additional time for customs processing.

Contact Us

For any questions or concerns regarding shipping, please contact us:

We’re here to ensure a smooth and reliable delivery experience for you. Thank you for shopping with Jerry Smoke & Vape!