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General Questions
1. What products do you offer?
We offer a wide range of vaping products, including e-liquids, disposable vapes and pods.
2. Where do you ship?
We ship across Canada.
3. Do you have a physical store?
Yes! We have 8 stores. Visit us at any location or shop online anytime.
Orders & Shipping
1. How long does shipping take?
Shipping times vary by location. Most orders are delivered within 1=2 business days.
2. How can I track my order?
You will receive a tracking link via email once your order is shipped.
3. Do you offer free shipping?
Free shipping is available for orders over $50.
Returns & Refunds
1. Can I return a product?
Returns are accepted within 14 days for unused, unopened items. See our refund policy for
details.
2. What if my disposable doesn’t work?
Disposables come with a 1-day warranty. Report issues like auto-firing or failure to turn on within
24 hours for a replacement.
3. How do I handle a warranty claim for devices?
Devices include a manufacturer’s warranty card. Follow the instructions on the card to process
your claim directly with the manufacturer.
Product Questions
1. Are your products authentic?
Yes, we only carry 100% authentic, high-quality products from trusted brands.
2. Do you sell nicotine-free e-liquids?
Yes, we offer a variety of nicotine-free e-liquids.
3. How do I choose the right vape for me?
Contact our team for personalized recommendations based on your preferences and
experience level.